Terms and conditions

Terms & Conditions – Solenation

Last Updated: 11 October 2026

Welcome to Solenation. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through our online store.

By visiting our website, placing an order, or purchasing our products, you agree to these Terms & Conditions. Please read them carefully before using our services.

1. General Information

Solenation operates an online store offering footwear, sneakers, and related products.

Throughout these Terms & Conditions, the terms “we,” “us,” and “our” refer to Solenation. The terms “you” and “your” refer to the customer or website visitor.

We reserve the right to update these terms when necessary. Any changes will be published on this page with an updated revision date.

2. Eligibility

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law. If you are below the age of majority, you must use the website with the involvement and consent of a parent or legal guardian, as required by law.

3. Products and Descriptions

We make reasonable efforts to display accurate product descriptions, images, sizes, colours, and other details.

However:

  • Actual product colours may vary depending on your screen and device settings.

  • Minor variations in appearance or packaging may occur.

  • Product availability and size options may change without prior notice.

  • Product images are intended to represent the items offered, but may not show every detail.

If a product has a material defect or differs significantly from its description, your rights under applicable consumer protection laws remain unaffected.

4. Pricing and Payments

All prices displayed on our website will be in Indian Rupees (INR), unless stated otherwise.

Prices, promotional offers, and product availability may change. The price applicable to your order will generally be the price displayed at checkout when you place the order.

We may offer payment methods such as prepaid online payments or Cash on Delivery (COD), depending on availability.

Orders may be subject to verification. If a genuine pricing or technical error occurs, we will contact you and provide an appropriate resolution in accordance with applicable law.

5. Orders and Confirmation

After placing an order, you may receive an order confirmation by email, SMS, or another available communication channel.

An order confirmation acknowledges receipt of your order and does not necessarily mean that the order has been dispatched.

We reserve the right to review and, where legally permissible, cancel orders involving suspected fraud, incorrect pricing, stock unavailability, or inaccurate customer information. If payment has already been collected for a cancelled order, the applicable refund will be processed in accordance with our Refund Policy and applicable law.

6. Shipping and Delivery

We aim to dispatch and deliver orders within the estimated timelines displayed on our website or communicated during checkout.

Delivery times are estimates and may be affected by courier delays, weather conditions, operational issues, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate shipping details and a reachable contact number. Additional delivery attempts or address corrections may cause delays.

For more information, please refer to our Shipping Policy.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Eligibility may depend on the condition of the product, the time elapsed since delivery, and the reason for the request.

Customers should contact our support team before returning a product and follow the return instructions provided.

Nothing in these terms limits any mandatory consumer rights or remedies available under applicable law.

8. Cash on Delivery (COD)

Where COD is available, customers must provide accurate contact and delivery information and be available to receive their orders.

We may contact customers to verify COD orders before dispatch. Repeated refused deliveries or suspected fraudulent orders may lead to additional verification or restrictions where legally permissible.

Any cancellation, delivery, or refund arrangements will remain subject to applicable law and our published policies.

9. User Responsibilities

When using our website, you agree not to:

  • Provide false, misleading, or fraudulent information.

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our website or systems.

  • Interfere with website functionality or security.

  • Copy, reproduce, distribute, or commercially exploit our website content without permission.

  • Engage in conduct that violates the rights of Solenation or other individuals.

We may take appropriate action against misuse of our website, subject to applicable law.

10. Intellectual Property

Unless otherwise stated, the Solenation name, logo, original website content, graphics, photographs, product descriptions, and design elements are owned by or licensed to Solenation.

You may not reproduce, modify, distribute, or commercially use our intellectual property without prior written permission, except where permitted by law.

Third-party trademarks and product names belong to their respective owners. Their appearance on our website does not imply an affiliation or endorsement unless expressly stated.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, courier providers, analytics tools, and external websites.

We are not responsible for the independent content or policies of third-party websites. Their services may be governed by separate terms and privacy policies.

This provision does not exclude responsibility where applicable law requires otherwise.

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