Privacy Policy – Solenation

Last Updated: 11 October 2026

At Solenation, accessible through our website, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this policy.

1. Information We Collect

When you visit our website, place an order, or contact us, we may collect the following information:

Personal Information: Your name, email address, phone number, billing address, and shipping address.
Order Information: Products purchased, order details, payment status, and transaction references.
Payment Information: Payments are processed through third-party payment providers. We do not intentionally store your complete card details or banking passwords on our servers.
Technical Information: IP address, browser type, device information, pages visited, and website usage data.
Communication Information: Information you provide when contacting our customer support team.

2. How We Use Your Information

Solenation may use your information to:

Process, confirm, and deliver your orders.
Provide order updates and shipping notifications.
Process payments, refunds, returns, and exchanges.
Respond to customer questions and complaints.
Improve our website, products, and shopping experience.
Prevent fraudulent transactions and unauthorized activities.
Send promotional emails or messages where permitted by law and subject to your preferences.
Comply with applicable legal, tax, and regulatory obligations.

3. Payment Security

We may use third-party payment gateways to process online payments. Your payment information is handled according to the relevant payment provider’s privacy and security practices.

If Cash on Delivery (COD) is available, we may use your contact and delivery information to confirm and fulfill your order.

4. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve website functionality, remember shopping cart items, understand visitor activity, and personalize your shopping experience.

We may also use analytics or advertising tools, where enabled, to measure website performance and marketing effectiveness.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

5. Sharing of Information

We do not sell your personal information to third parties.

We may share relevant information with trusted third parties when necessary to operate our business, including:

Shipping and logistics companies for order delivery.
Payment gateways and payment service providers.
Website hosting and technical service providers.
Analytics and advertising providers, where applicable.
Government authorities or law enforcement agencies when required by law.

These parties may process information only as necessary for their applicable services or legal obligations.

6. Data Storage and Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, misuse, alteration, disclosure, or loss.

However, no online platform or electronic transmission can be guaranteed to be completely secure.

We retain personal information only for as long as reasonably necessary for order fulfillment, customer service, legal compliance, dispute resolution, and legitimate business purposes.

7. Your Privacy Rights

Subject to applicable law, you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of personal information where legally permissible.
Withdraw consent for certain data processing activities.
Opt out of promotional communications.
Raise a concern or complaint regarding how your information is handled.

To exercise these rights, contact us using the details provided below.

8. Third-Party Websites

Our website may contain links to third-party websites or services. Solenation is not responsible for the privacy policies, security practices, or content of those external websites.

We encourage you to review their privacy policies before sharing personal information.

9. Children’s Privacy

Our website is not intended to knowingly collect personal information from children in violation of applicable law. If we become aware that personal information has been collected unlawfully from a child, we will take appropriate steps to address the situation.

10. Marketing Communications

We may send promotional offers, product updates, or announcements where permitted by law.

You can unsubscribe from promotional emails using the unsubscribe link or contact us to request that marketing communications stop. Essential transactional messages, such as order confirmations and shipping updates, may still be sent.

11. Changes to This Privacy Policy

Solenation may update this Privacy Policy from time to time to reflect changes in our business, website functionality, or applicable laws.

Any updated policy will be published on this page with a revised “Last Updated” date.

12. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy, please contact us:

Brand: Solenation
Website: www.solenation.in
Email: outlookpj@gmail.com
Business Address: Bhopal, India